Our 3-2-1 CANCELLATION PROMISE

Important: By completing a reservation, you acknowledge that you have read, understood, and agree to comply with all policies and terms set forth herein.

• Debit & Credit Cards Only: We do not accept cash. Debit card payments require a valid credit card to be presented and held on file on the day of rental. If payment is made by debit card, a valid credit card is required on file. Credit Card Policy (If you do not provide a credit card on the day of your reservation, we will cancel your rental and charge a 50% cancellation fee on all rented items.)

• Check-In: Guests are required to check in 20 minutes before their scheduled reservation time to complete waivers and receive equipment instruction. If guests do not check in 20 minutes early, The Wharf cannot guarantee the scheduled time. We will make every effort to accommodate guests, but full rental time is not guaranteed for late arrivals.

Guest Operating Requirements:

• Boater's license required for operators born on or after January 1, 1999.
• Operators must be 18 years or older with a valid driver's license.
• Physical driver's licenses are required at check-in; photos of licenses will not be accepted.

Guest Paying for Rental Requirements:

• Guests must be 18 years or older with a valid driver's license.
• Physical driver's licenses or ID are required at check-in; photos of licenses will not be accepted.
• The physical credit card used for the reservation must be presented at check-in (name on the card must match the ID).
• A credit card must be put on file if paying with a debit card.

• Up to 3 Days Before Reservation: Cancel for any reason up to 3 days before your reservation for a full refund, minus 5% to cover your 3-2-1 Cancellation Promise.
  • Example: For a 1-hour Jet Ski rental at $159.00, 5% is $7.95.
  • Note: If your reservation is on a Saturday, cancellations must be made by Wednesday before 7 pm. Voicemail must be left before 7:00 pm if we do not answer.
• 2 Days Before Reservation: Cancellations made 2 days before your reservation will incur a 50% deposit hold.
  • Example: For a 1-hour Jet Ski rental at $159.00, 50% is $79.50.
  • Note: If your reservation is on a Saturday, cancellations must be made by Thursday before 7 pm. Voicemail must be left before 7:00 pm if we do not answer.
• 1 Day Before or Day of Reservation: Cancellations made 1 day before your reservation will result in a 100% deposit hold. No refund will be provided.
  • Example: If your reservation is on a Saturday, cancelling on Friday results in no refund.

• Up to 3 Days Before Reservation: Rescheduling requests made up to 3 days before your reservation are complimentary for the first change. Any subsequent rescheduling will incur a fee of 5% of the deposit.
• Example: For a 1-hour Jet Ski rental at $159.00, 5% is $7.95.
• Note: If your reservation is on a Saturday, rescheduling must be made by Wednesday before 7 pm. Voicemail must be left before 7:00 pm if we do not answer.
• Within 3 Days: Rescheduling requests made within 3 days of your reservation will be subject to our cancellation policy.

• Late Fee: Rentals returned after the scheduled time will incur a $100 fee for every 10 minutes late.

• Hourly and Multi-Hour Rentals: If The Wharf determines that conditions are unsafe due to weather before departure, guests will receive a 100% refund minus 5% to cover your 3-2-1 Cancellation Promise. Windy, overcast, cloudy, or cold weather predictions do not apply. The Wharf has both Northern and Southern Departure Docks to accommodate safe departures in various wind conditions. Once guests depart the dock, they are financially bound to their reserved rental time. (Excludes Multi Day Reservations)

• Delivery Service: Available for rental periods of 3 days or more. Due to insurance policies, guests are not permitted to haul motorized equipment. All boats and waverunners must be picked up via water or scheduled for delivery. Complimentary delivery is offered to public ramps within 20 miles of The Wharf. Additional fees apply for Direct to Dock service and delivery beyond this radius.

• Pets: Dogs are allowed. There is a fee of $60.00 for dogs 25 lbs and under and $100.00 for dogs over 25 lbs. Dogs may not be left unattended in vehicles. An additional $100 cleaning fee applies for excessive messes. Guests will be financially responsible for any damage caused by their pets. Service dogs are welcome free of charge.

• Passenger Limits: Guests must adhere to the maximum number of passengers listed for each boat. No exceptions will be made. Every person on board, including infants, counts towards this limit as per Federal USCG Law.

• Additional Fuel: Guests are responsible for additional fuel costs beyond the original tank included in the rental price.

• Damage Rates: In-house repairs for guest-caused damage are billed at $150 per labor hour, plus parts. Repairs outsourced to Long Lake Marina, LLC in Naples, Maine are billed at the marina’s documented invoice and rates. The Wharf pays the marina and collects the applicable charges directly from the guest. The same labor, parts, or repair costs will not be charged twice. The Wharf reserves the right to charge for lost rental days while damaged equipment is out of service for repair.
• Pontoon and Runabout Boats: Damage requiring outside assessment or repair will be evaluated and quoted by Long Lake Marina, LLC. Applicable repair charges will be passed directly to the guest.
• Mechanical Issues: Guest-caused mechanical issues, including removal of articles from a propeller or similar service, are billed at $150 per labor hour, plus any applicable parts.
• Jet Skis: Fiberglass damage is billed at $100 per square inch when the damage does not puncture through the fiberglass and $150 per square inch when the fiberglass is punctured.
• Other Equipment: Repair or replacement charges will be assessed based on the extent of the damage and the cost to restore or replace the equipment.
• Missing Equipment: Guests will be charged the replacement cost of any missing equipment.

• Substance Use: Individuals under the influence of drugs and/or alcohol are not permitted to operate or participate in activities. If a group cancels due to this policy, 100% of the deposit will be forfeited.
• Reckless Behavior: Guests must operate equipment responsibly and in accordance with all laws and provided training. The Wharf reserves the right to terminate a rental immediately for reckless or unsafe behavior, with no refund.

For any questions or further information, please contact us at 207-693-LAKE (5253).

Privacy Policy